Forum Discussion
2025 Buick Enclave - Ongoing OnStar / Battery Drain Issue
Our team can only imagine how unsettling this experience with your Enclave must have been, and we would like the opportunity to look further into your case and provide our support however possible. Please send us a private message with your VIN, Account or case number to OnStar_Support so we can look into these concerns further. Just select the envelope icon at the top right of your screen to get started. We will watch for your outreach closely. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
They like private messages so everyone else can’t see all the problems they are having with all these vehicles. I’d keep posting everywhere you can about these problems your having. Use social media to fullest extent.
The frustrating part is how little corporate cares about this issue. Our 2025 Buick was I the shop for close to 40 days and the only thing we heard from them is that “they continue to have no updates from the dealership on the status of the car” and therefore cannot do anything to help us.
We recognize how impactful this ongoing concern has been and never intend to frustrate our valued Members. The dealership technicians will remain best equipped to determine potential avenues of repairs that can be pursued based on their diagnostic findings for your Buick. Though we understand your desire for a resolution, our team is limited in the support we can offer in maintaining updates once an attorney is involved. If you are no longer in communication or being represented by legal counsel, you can message us to further discuss proceeding. Otherwise, all communication must go through your lawyer and the appropriate GM parties.