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gsmarquis77's avatar
gsmarquis77
New Contributor
2 days ago

2024 GMC Acadia Denali - no data

We have a 2024 Acadia Denali with subscription we bought new. Have full LTE Signal and no data for google maps, account logins etc works. If I hotspot the car to my phone the maps will then load. Its like the sim needs refreshed or reprovisioned.

Everything works if we join our wifi to the car also. Its definitely a cellular data issue.

I have done all the radio restarts, reboots, cache clearing, etc.

How do we get he cellular signal refreshed? We are on a road trip and not near home base. We were trying to rely on the factory google navigation to take us around the area.

1 Reply

  • Advisor_Hannah's avatar
    Advisor_Hannah
    Moderator
    1 day ago

    Thank you for reaching out, @gsmarquis77. We understand your frustrations with being unable to access Good Maps while you are on a road trip. Allow us to learn more about your experience so we may explore any possible way we may assist toward a resolution. To start, kindly send us a private message to OnStar_Support with more details by selecting the envelope at the top right of your screen. In your outreach, please include your OnStar account number, full contact information, VIN, current mileage, and preferred GMC dealership. We will keep an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.