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2024 Cadillac XT4 - No Wifi - No conenctivity - tablet stays on when car is shut off
2024 Cadillac XT4 Infotainment System Issues
I'm experiencing connectivity problems with my 2024 Cadillac XT4's infotainment system. OnStar, the MyCadillac app, and other connectivity services are not functioning properly.
Main Issues:
- OnStar and MyCadillac app connectivity completely down
- When I turn off the car and open the door, the infotainment screen sometimes remains powered on (though it stays responsive)
- To resolve the screen issue only, I have to restart the car, reset the infotainment system, then shut everything off again. However this does not fix any of the connection problems, and I have to do it every power cycle.
- WiFi has worked only intermittently in the past, but now it doesn't work at all.
Troubleshooting Done:
- Called OnStar support, but they couldn't establish a connection and had to escalate the issue
- Dealer performed a module update approximately 6 months ago (by the way they also put a hole in my leather seat and scratched up the bottom part of the steering wheel)
Has anyone else experienced similar connectivity issues with their XT4? Any suggestions for troubleshooting steps or potential solutions would be appreciated. OnStar and GM are not responding despite multiple calls and I'm nervous about taking it to the dealership since it came back from them with more damage than it went in.
1 Reply
Thank you for bringing these unfortunate concerns with the 2024 Cadillac XT4 and OnStar connected services that you love and depend on to our attention, @jfcadillacxt4. We recognize how frustrating these situations can be and assure you that it would be our pleasure to assist you further towards an appropriate resolution. Given the troubleshooting steps that you've already taken to address this matter, our team believes that your preferred dealership is currently in the best position to address this matter and identify the best possible solution. If you're interested, we'd like to help schedule an appointment on your behalf with the service department. At your soonest convenience, we kindly ask that you send us a private message with your full contact information, VIN, the current mileage, the name of your preferred dealership, and your availability for an service appointment to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. Our team hopes to connect with you again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.