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JSWKX007
New Contributor
2 years ago

2023 Trail Boss myChevrolet app remote start

2023 Colorado Trail Boss Dealer installed Chevy remote start (GM Part 86810372) on new Trail Boss before I took delivery on 07/27/2023.  Key fobs work fine but can’t use myChevrolet app to start/sto...
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Jlbam7
New Contributor
3 months ago
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Just wondering if you ever got the remote start button added to your Chevy app?  Is there anything you did to help?   I got my remote start added 2 weeks ago to my new Trailboss and still not start button in app.   

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Advisor_Helen
Moderator
3 months ago
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Thanks for bringing this to our attention. We regret to hear of any concerns with the myChevrolet mobile app. To further clarify, have you ensured your OnStar Account and Chevrolet Account are linked? If you are the OnStar account Owner, please follow the steps below to link your accounts.

1. Log into your Chevrolet Account via Chevrolet.com or experience.GM.com
2. Once logged in, click on "Plans & Services” from the navigation bar
3. Enter either your OnStar account number or your username (email address associated to your OnStar account)
4. Choose your method of verification (email or text message)
5. Select "Send code"
6. Check either your email address or phone to locate the verification code
7. Once found, enter the verification code into the Chevrolet Account Website
8. Click "Link account" to finish.

Once you have successfully linked your accounts, please log out and then back into your app with your Chevrolet Account credentials. Should you find that these options are not visible to you on the Chevrolet Account site, it's likely that you've already linked your accounts. If these steps do not resolve your concern, please let us know so we may further assist with any available troubleshooting. 

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start","id":"message:1287","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:12329"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:1287"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1287"},"body@stripHtml({\"truncateLength\":200})":" 2023 Colorado Trail Boss Dealer installed Chevy remote start (GM Part 86810372) on new Trail Boss before I took delivery on 07/27/2023.  Key fobs work fine but can’t use myChevrolet app to start/sto...","body@stringLength":"467","rawBody":"

2023 Colorado Trail Boss

Dealer installed Chevy remote start (GM Part 86810372) on new Trail Boss before I took delivery on 07/27/2023.  Key fobs work fine but can’t use myChevrolet app to start/stop.  Start/Stop button not an option on app.  Have Remote Access until July 2026.  Dealer says takes 7-10 days to update on app.  I’m skeptical - all of their other prior suggestions didn’t work (reinstall app, restart iPhone, etc).

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Thanks for bringing this to our attention. We regret to hear of any concerns with the myChevrolet mobile app. To further clarify, have you ensured your OnStar Account and Chevrolet Account are linked? If you are the OnStar account Owner, please follow the steps below to link your accounts.

1. Log into your Chevrolet Account via Chevrolet.com or experience.GM.com
2. Once logged in, click on \"Plans & Services” from the navigation bar
3. Enter either your OnStar account number or your username (email address associated to your OnStar account)
4. Choose your method of verification (email or text message)
5. Select \"Send code\"
6. Check either your email address or phone to locate the verification code
7. Once found, enter the verification code into the Chevrolet Account Website
8. Click \"Link account\" to finish.

Once you have successfully linked your accounts, please log out and then back into your app with your Chevrolet Account credentials. Should you find that these options are not visible to you on the Chevrolet Account site, it's likely that you've already linked your accounts. If these steps do not resolve your concern, please let us know so we may further assist with any available troubleshooting. 

","body@stringLength":"1292","rawBody":"

Thanks for bringing this to our attention. We regret to hear of any concerns with the myChevrolet mobile app. To further clarify, have you ensured your OnStar Account and Chevrolet Account are linked? If you are the OnStar account Owner, please follow the steps below to link your accounts.

1. Log into your Chevrolet Account via Chevrolet.com or experience.GM.com
2. Once logged in, click on \"Plans & Services” from the navigation bar
3. Enter either your OnStar account number or your username (email address associated to your OnStar account)
4. Choose your method of verification (email or text message)
5. Select \"Send code\"
6. Check either your email address or phone to locate the verification code
7. Once found, enter the verification code into the Chevrolet Account Website
8. Click \"Link account\" to finish.

Once you have successfully linked your accounts, please log out and then back into your app with your Chevrolet Account credentials. Should you find that these options are not visible to you on the Chevrolet Account site, it's likely that you've already linked your accounts. If these steps do not resolve your concern, please let us know so we may further assist with any available troubleshooting. 

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Just wondering if you ever got the remote start button added to your Chevy app?  Is there anything you did to help?   I got my remote start added 2 weeks ago to my new Trailboss and still not start button in app.   

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Just wondering if you ever got the remote start button added to your Chevy app?  Is there anything you did to help?   I got my remote start added 2 weeks ago to my new Trailboss and still not start button in app.   

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