Forum Discussion
2023 Tahoe Z71 Telematic Module out
Good point and I wonder the same as far as them still making the part. I have not had this issue resolved. I spoke to someone from my local service dept who assured me he will do everything he can to fast track and get the part in. He said it has been taking a VERY long time to come in. I told him what I've read online and asked him to please just speak the truth. Is it going to come in or isn't it.(?) He just repeated that it's been taking a VERY long time. He said he would find one. Well, it's been 3 months. I still have no part. So all of the extra features do not work. I contacted OnStar and cancelled my subscription until the part issue is resolved.
I cancelled my plan, too - it's been three months that it hasn't been working. The shop I go just told me to call them back in a month. This is ridiculous - if they are going out we have to be able to replace them b/c we know they aren't going to upgrade us to the new system that is going to be used.
I can't believe they are just leaving everyone hanging like this. Especially the price of the vehicles that year. I saw someone on here mention a possible class action. Time will tell how this plays out.
I agree - with the number of people I've read about having the same problem, it's terrible they aren't making this part available.
These are never the kind of sentiments that our team likes to hear about your OnStar experience in your 2023 Tahoe thus far, Cherie. Your satisfaction is very important to us as a loyal Member of the OnStar family. We recognize how frustrating it can be to be without the services that you love and depend on and can sympathize with your current dissatisfaction over not knowing when your module will arrive. Our team would like the opportunity to learn more about your experience to better assess how we may best be able to assist you through this delay and subsequent repair process. When you have a moment, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your servicing dealership. This information allows us to collaborate with your service team to keep you as informed as possible throughout the duration of these services. To begin, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your response and hope to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement