Forum Discussion
2023 GMC Sierra- Module Fail
I just bought a brand new Chevy Tahoe High Country and I have no OnStar access as of today. I even signed up for the 79.99 plan to roll over when the trial ended today. The InStar tech said I may need to return it to the dealer to get it fixed. I was not nice. The dealer already had my vehicle for 4 days to put brand new downloaded to my infotainment center. And then to be told I need to return?? Not happy. Also, received a message from Chevy stating my oil is critically low at 38%. I have only driven it 4 times in 6 weeks. What am I missing? I’m very frustrated to say the least. These vehicles are very expensive!!
We know how upsetting these concerns on your new Tahoe must be, Judy. Our team would like to connect with you to learn more. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me
At this point! I have contacted OnStar no less than a dozen times with different issues. I’m beginning to think this company is a total joke and a waste of money! Does Chevrolet know just how extremely bad this company and their service, or lack of, really is? My questions now are:
- Where is my monthly diagnostic report I’m supposed to receive each month to my email?
2. Why isn’t my 79.99 OnStar plan providing me with Theft Alerts? Why am I not able to have this information sent to my email or text message on my phone? OnStar doesn’t allow me to select one or both and are “grayed” out.3. Why can’t I see all of my OnStar info in my Chevy app? Do not tell me to delete app and reload, which means wiping all of my Chevy information from my app. I’ve learned the hard way, finally after 3 or 4 times and refuse to delete the Chevy app again. It appears that OnStar does not sync with the Chevrolet app whatsoever!
WHAT THE HELL IS WRONG ONSTAR???? Why are you stealing money from your customers and not providing ANY of the services we pay for??? I am beyond frustrated and I’ve only had my brand new Tahoe High Country for about 6 weeks. If this is what I have to look forward too, it’s going to be an extremely bumpy ride. It’s pretty sad that I can’t say one single positive thing about ONSTAR even after 6 weeks. At this point, thank God for Verizon Wireless for never failing me with their GPS system! The INFOTAINMENT SYSTEM in my truck is a hot mess!!!
Amen! Follow the trails. See the class action mess online against Onstar. Hopefully everyone can see and coordinate.