Forum Discussion
2018 gmc wifi
my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./
3 Replies
Verify Subscription Status:
- Log into your account through the provider’s website or app.
- Ensure your subscription is active and payments are up to date.
- Check if there are any service outages or maintenance notices.
Check Vehicle Settings:
- Ensure your vehicle’s software is up to date.
- Restart the vehicle’s infotainment system by turning the vehicle off, waiting a few minutes, and turning it back on.
Reset Network Settings:
- Go to the settings menu in your infotainment system.
- Look for an option to reset or refresh network settings.
- Re-enter your Wi-Fi credentials.
Contact Customer Support:
- Contact GM customer support or your service provider directly.
- Provide them with detailed information about the issue, including the steps you have already taken and any error messages you have received.
- Ask if there are any known issues with the model of your vehicle.
Request Advanced Diagnostics:
- Ask your GM dealer to perform advanced diagnostics on the infotainment system and Wi-Fi module.
- Ensure they check for any firmware updates or hardware issues.
We do appreciate you providing these steps! Thank you for sharing your insight.
This is certainly not the experience we strive to provide our Members. To get to the root of your concern, please follow the troubleshooting steps below:
1.Connect to your Vehicle's Wi-Fi Hotspot on your device
2.Test connectivity by visiting http://www.gm.com
3. If unsuccessful, please try using another device, or if a different device is unavailable, please restart the device and test again
If the retest is unsuccessful, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/osup47010 in the subject line.