Forum Discussion
MyGMC Trailer Light Test
These are never the kind of sentiments that we like to hear expressed about your OnStar experience, Brad. Our team values your feedback as a Member of the OnStar family and is saddened to learn that you've moved forward with cancelling your current services. OnStar wants to continue to be the brand that provides you with the critical safety and additional features that you love and rely on. With the continuous improvement of our service offerings in mind, we've taken special care to document your thoughts for additional review with the appropriate parties. If you should have interest in resuming your services or require our assistance in the future, please know that you're always welcome to reach us here or in a private conversation for additional support. You can send us a message simply by selecting the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye on our inbox in case you should decide to reach out to us. We hope that you have a lovely rest of your day.
Hey Advisor_Jack, the issue is the words come out that OnStar cares…but in reality the only “care” is whether a customer sends in $$ every month. Possibly this was a low used feature, but I kind of doubt it. It was super convenient and I used it probably twice a week all summer. It impressed my friends too…now it’s gone. I’m pretty close to following Brad’s lead. What does it take for you to actually listen to your customers??
We hear you, Mike. Our team recognizes the frustration and disappointment that can arise with the arrival of new updates and depreciation of certain features that were previously available. Please know that your satisfaction is incredibly important to us as a loyal Member of the GMC and OnStar families. We're always looking for wats to improve the app experience for our users. With this in mind, our team has taken care to document these sentiments for further review with our app team. While we're not able to comment on this specific feature, we would encourage you to stay tuned for further updates to come. If there's ever anything that we can assist you with moving forward, please don't hesitate to reach us here or in a private message for further support. All that you need to do to begin is select the envelope icon at the top right of your screen. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye out for any messages from you. We hope that you have a lovely day.
Hey Advisor_Jack,
I would be very interested in knowing the results of your discussion with your team of developers. Why did you remove the the feature? Was there a technical reason, was it difficult, did you think the usage was low? Why was this an "improvement?" Why remove a feature already there?
It just makes no sense to me or anyone who is a customer. Do you realize that this feature was actually used in marketing material for the 2021 and 2022 SUV's? It was used to demonstrate how technically advanced they were. Just crazy to me that OnStar and GM would make this decision.
I also am quite curious as to why this feature was removed.
What did you find out? When will it be fixed?
They have permanently removed it so I canceled my onstar because of it. They have a lame excuse that vendors often don’t want to renew like Alexa and weather which are gone. The lights are pure GM. It makes no sense but we are losing features and prices go up. Other brands are doing that too and it’s not right. Like BMW charging a monthly fee to use heated seats in some markets. Apparently customers don’t matter. So now whenever I hook up a trailer I have to have a helper to test the lights.
ReataDriver: It was more than a convenience item. On-Star says that they are truly about safety. This is a safety issue. They just don’t want to admit it. Discontinuing this feature has created a safety hazard because now, drivers are less likely to test their trailer lights now that the app no longer provides this safety feature. With fewer trailer light testing, all motorists are now at a higher risk of death and injuries.