Forum Discussion
MyGMC Trailer Light Test
I just canceled my On-Star because of the trailer light test issue. Everything else they removed is somewhat redundant and if they will remove these features, what's next? Prices keep going up, features going away and product quality is going down.
These are never the kind of sentiments that we like to hear expressed about your OnStar experience, Brad. Our team values your feedback as a Member of the OnStar family and is saddened to learn that you've moved forward with cancelling your current services. OnStar wants to continue to be the brand that provides you with the critical safety and additional features that you love and rely on. With the continuous improvement of our service offerings in mind, we've taken special care to document your thoughts for additional review with the appropriate parties. If you should have interest in resuming your services or require our assistance in the future, please know that you're always welcome to reach us here or in a private conversation for additional support. You can send us a message simply by selecting the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye on our inbox in case you should decide to reach out to us. We hope that you have a lovely rest of your day.
Hey Advisor_Jack, the issue is the words come out that OnStar cares…but in reality the only “care” is whether a customer sends in $$ every month. Possibly this was a low used feature, but I kind of doubt it. It was super convenient and I used it probably twice a week all summer. It impressed my friends too…now it’s gone. I’m pretty close to following Brad’s lead. What does it take for you to actually listen to your customers??
We hear you, Mike. Our team recognizes the frustration and disappointment that can arise with the arrival of new updates and depreciation of certain features that were previously available. Please know that your satisfaction is incredibly important to us as a loyal Member of the GMC and OnStar families. We're always looking for wats to improve the app experience for our users. With this in mind, our team has taken care to document these sentiments for further review with our app team. While we're not able to comment on this specific feature, we would encourage you to stay tuned for further updates to come. If there's ever anything that we can assist you with moving forward, please don't hesitate to reach us here or in a private message for further support. All that you need to do to begin is select the envelope icon at the top right of your screen. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye out for any messages from you. We hope that you have a lovely day.
Advisor Jack,
Please read and then re-read your response. No where did you address the issue which is causing all the anxiety as to why this safety feature was removed. In the absence of facts, misinformation will breed.
It is ludicrous for you to say, on the one hand, that OnStar is all about safety; and the on the other remove a critical safety component of the GM (OnStar) app. The bottom line, despite the false claims that OnStar is making for customer convenience, is that the removal of the trailer testing feature from the app has drastically reduced the degree of safety protection for the motoring public. Fewer trailer light tests will occur which means that hidden trailer light problems will increase. This will result in the potential for more accidents.
Do what you know is the right thing to do and bring this critical safety feature back into the app!!
Rob Farley
Pembroke, NH
I bet the app has 24+/- channels of functionality between the vehicle and onstar, so to add "Climate Control" features (trying to catch up to Tesla), they had to remove something and decided Trailering was what could go? - I was looking for it after purchasing a camper and hoping to use the app to enter all the dimensions for the HD Surround Vision cameras to align.
@advisor Jack
please note my frustration as well. I spent 15 minutes going through the app trying to find a very helpful function to test my trailer lights today. Not sure how that is simplifying it for the users who spend a lot of money on a truck. Not to mention my frustration with an unremedied recall on my 6.2 engine and I just had to start paying the ridiculously high cost for onstar and data services.
It was a valuable feature. Please log my request to have it restored.