Forum Discussion
MyGMC Trailer Light Test
Same here. No help at all.
I’m going to reach out to my dealership today to see if they can offer any insights. Additionally, I’m hopeful that OnStar will respond to these posted messages. The trailering features in the app were / are key to successful, convenient, and safe trailering using my GMC 3500HD truck. If this turns out to be a deliberate OnStar / MyGMC decision to permanently remove the trailering features from the app, after these features being operational for over 6+ years, I’ll be canceling my OnStart account.
I’ll post again after I speak with the dealership.
Update: My dealership confirmed that this trailer light testing functionality was part of the MyGMC app and the features removal has nothing to do with the vehicle or its hardware. They gave me a GM customer number 800-462-8782 to call.
upon calling, I was once again routed to an OnStar agent. The agent was able to read me an app revision statement that said ‘they’ have simplified the app to improve the user experience and that the trailer light testing feature wasn’t coming back. With the agents assistance I was able to provide my feedback regarding this decision to remove this feature.
I am anticipating a 3 - 5 day wait period for the feedback to be reviewed and a response to be sent back to me via my email address.
I’ll update again after I receive my response. As I stated before, if the decision to remove this feature is final, then I’m going to simplify my user experience even further by cancelling my OnStar subscription and deleting the MyGMC app.Our team here has documented your feedback regarding this matter. We do regret to hear of any continued transfers or miscommunications when speaking with our Advisors. Simplified architecture enables faster feature delivery of services and experience. We are always working to enhance our Members experience. As part of this release, some features are being deprecated to simplify the experience while ensuring the apps continue to evolve.
How does this simplify the experience? With the trailering features removed it makes the trailering less simplified. This is a very poor customer service move.