Forum Discussion
MyGMC app won't send remote commands
Our team regrets to learn that you've continued to experience these difficulties related to your My GMC app's Remote Command features, @Angelique_99762. We recognize how frustrating it can be when the services that you depend on aren't performing to your expectations. It would be our pleasure to provide you with some troubleshooting steps to help restore these commands for you. When you have a moment, please follow the steps listed below before trying to perform the command again.
1. Uninstall/Reinstall the app.
2. Re-test
3. If you encounter the same error, please follow the additional steps below.
- Power Cycle Process Steps:
- Note: If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 15 seconds (30 max).
- Note: Only to be used, when safe for the customer to do so.
- Enter the vehicle and turn ignition on
- Move vehicle to an open, uncovered area, if not already
- Vehicle should run for at least 15-20 seconds
- Shut off vehicle
- Remove Key from ignition or Press start/stop button
- Open the driver’s door
- Only if Safe to do so, customer to exit vehicle
- Key FOB must also exit vehicle
- Close Driver's door
- All other doors, hatch, liftgate should also be closed
- Lock vehicle doors using Key FOB
- Key FOB must be outside of vehicle
- Critical Step: Wait at least 15 seconds (Max 30).
- This allows time for the OnStar unit and other electrical systems to turn off
- At a minimum, the OnStar unit needs to turn off
- Re-Enter the vehicle and turn ignition on
- Move vehicle to an open, uncovered area, if not already
- Vehicle should run for at least 15 seconds
- Retest
If you should still encounter the previous error after taking these steps, please don't hesitate to reconnect with us here to continue troubleshooting this situation together. Our team is just a message away and always ready to assist our devoted OnStar Members.
I have tried all of these things previously with an advisor on the phone. I feel like my problem is associated with me deleting my account login, and then starting over signing up with the same log in information in the same day. I am not saying I deleted the app, I deleted mygmc account log in and then re created it with the same log in credentials. It was then that I could no longer access my Onstar account information online- i get an error message (attached) whenever I try. I have asked NUMEROUS times for assistance with both mygmc remote commands not working and not being able to view my onstar account online. I think something is up with the wifi hotspot in my truck - how do i reset that? My Onstar works and when I talk with you guys, you all keep saying my account is fine and linked to my truck but when troubleshooting with the connection team, (several times) they cannot get my truck to respond. Is there a way to reset my Wifi hotspot and is there a way to reset my account, so that I can access my Onstar account online? I NEED TO HAVE ACCESS to my account so I can view payments and plans.
We appreciate you providing this additional insight and understand you have deleted your myGMC Account and then registered again with the same information. Please know, it is advised that a Member create a new Account before removing their existing account, so they can transfer any points to their new account. Once an account is removed, all info on that account, including points will be deleted and cannot be transferred once the account is removed. To clarify, have you made sure that your new Account is attached with your OnStar account? This is a crucial step for integrating your Connected Services into your app. Be advised, if you are the Owner Proxy or Driver on the account, you must consult with the Owner to authorize this change. If you are the OnStar account Owner, please follow the steps below to link your accounts.
1. Log into your Account via GMC.com or experience.GM.com
2. Once logged in, click on "Account Overview” from the navigation bar
3. From the Products screen, select “Add”
4. Then, select “OnStar Plan”
5. Once loaded, an associated OnStar account may populate.
6. If account is not found automatically or you would like to link a different OnStar account, select “Find a different OnStar plan”
7. Enter either your phone number or the email address associated to your new OnStar account
8. Then, choose your method of verification (email or text message) and check either your email address or phone to locate the verification code
9. Once received, enter the verification code into the Account Website
8. After you have verified that the OnStar plan and/or vehicle is correct, select “Confirm”
Typically, if the OnStar plan on file is already linked to another OnStar account then a message will show to transfer the plan to your current account. Once you have successfully linked your accounts, log out and then back into your app with your Account credentials. If this information does not prove helpful, please send us a private message to OnStar_Support with your OnStar Account Number or VIN and the email address you are using to login to your app so we can look on our end. Just select the envelope icon at the top right of your screen to get started.
By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.My onstar account is already showing up under the products and it always has. I cannot log in to see my onstar plans or payments and I need to. Is there a way to start over with myGM account and onstar account set up and linking??