Forum Discussion
MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.
Same issue here. App won't update with latest oil change and fuel. My app shows last status update 9 days ago when I purchased OnStar. Remote controls work fine. Just no updated status
I have been having the same issue with my 2022 gmc sierra 1500. I have spoke with about 30 OnStar people and no one has fixed. It. They tried to tell me it was my OnStar module. Went to the dealership everything looked fine they said
Hey Yasminef, I talked to technical support again to day after driving my vehicle and the app did not update, she basically asked me to go through the same troubleshooting steps, she read my case file, then said she would be escalating this to another higher level. What was ironic was she inferred that the problem may be with my vehicle, that really infuriated me because this happened when trying to renew my subscription to the ONSTAR ONE plan. Everything worked perfectly until that happened. What really mad me mad was that she hung up on me when I was explaining this after asking me. “What is your point?” Not only is the service terrible customer service is worse. I’m going to make a complaint but I have to go through a cooling down process first.
Our team appreciates you bringing this these troubles with your Vehicle Status features to our attention, @gward73901. These are never the kind of sentiments that we want to hear about your OnStar support experience. With the satisfaction of our loyal Members in mind, it would be our pleasure to assist further with getting these connected features up and running again. When you have a moment, please send us a private message with these details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. Our team hopes to hear from you again very soon.
Thank you for bringing this concern with your apps' Vehicle Status features not updating properly to our attention, @Yasminef. Our team understands how frustrating continued difficulties without resolution can be and can sympathize with your present dissatisfaction. With the satisfaction of our loyal Members in mind, it would be our pleasure to learn more about this situation to assess how we may best be able to assist further. Please send us a private message with these details to continue with this support. Our team hopes to hear from you again very soon.