Forum Discussion
MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.
Im having the similar issue and have tried all the steps mentioned here and even took the car in for a 30k service on my 2023 Yukon. They said they didn’t know how to help. The app can start/lock-unlock the car but vehicle status since 3 months.
how can I get this rectified?
Thank you for bringing this concern with the Vehicle Status information not updating in the app to our attention, @Yukondr. Our team recognizes how frustrating it is when the important features that you depend on aren't functioning properly and to your satisfaction. OnStar wants a better experience for our loyal Members and would like to learn more about these difficulties to assess how we may best be able to assist. When you have a moment, our team kindly asks that you send us a private message with your full name, contact information, as well as your OnStar account number and/or VIN to best proceed. Please address your message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. We hope to hear from you again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.