Forum Discussion
MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.
I am having the same issue with 2024 GMC Yukon. It last updated 13 days ago. I have tried all of the 5 steps listed above to no avail. I have also deleted the app and reinstalled it from a fresh download.
I can’t believe this is still apparently an ongoing issue after this length of time and with so many people having it.
Our team is saddened to hear that you've encountered similar difficulties with your My GMC apps' Vehicle Status features, @rhdev85. We recognize how frustrating it is to be without the OnStar connected services which you love and can understand your current dissatisfaction. OnStar wants a better experience for our loyal Members. it would be our pleasure to learn more about these difficulties to assess how we may best assist with their resolution. When you have a chance, we kindly ask that you send us a private message with your OnStar account number to continue with our best assistance. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye on our inbox and hopes to hear from you again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement:
I sent the requested information over a week ago and have not received a response. I’m still having the same issue.
We regret to hear of this delay to the resolution of the concerns that you've encountered with the app and your 2024 GMC Yukon, @rhdev85. OnStar was not able to locate your message and is apologizes for this miscommunication. Our team would be more than happy to assist you further on this matter. When you have a moment, please send us another private message to continue with this support. We'll be keeping a close eye on our inbox and hope to hear from you again in the very near future.