Forum Discussion

BigErn8794

New Contributor

2 years ago

MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.

ltshadow

New Contributor

5 months ago

Onstar needs to fix this if they want to keep customers. This is ridiculous.

nelsonlo

New Contributor II

5 months ago

I agree. I have the same problem, I can use the remote start, but no vehicle status update since the date I picked up my new Buick. I have done all the troubleshooting, restarts etc and still doesn't update.

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app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.","id":"message:2267","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2267","revisionNum":1,"repliesCount":66,"author":{"__ref":"User:user:21995"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2267"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2267"},"body@stripHtml({\"truncateLength\":200})":" I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago. I don't know if there are any similarities but the vehicle stopped ...","body@stringLength":"571","rawBody":"

I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago. I don't know if there are any similarities but the vehicle stopped updating after the refresh. I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times). I also have another vehicle in the app and it is updating just fine. The link seems to be the truck but not sure.

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Onstar needs to fix this if they want to keep customers. This is ridiculous.

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Onstar needs to fix this if they want to keep customers. This is ridiculous.

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