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BigErn8794
New Contributor
2 years ago

MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.

I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago.  I don't know if there are any similarities but the vehicle stopped ...
Lilly2020's avatar
Lilly2020
New Contributor
5 months ago

I too am having this issue. I bought my 2024 Canyon AT4 on 3/21 and the app hasn’t updated since. I can access remote functionality and my 2021 Sierra is updating without issue. I have catted with OnStar and tried the troubleshooting they recommended (sign out of app, shut down phone, uninstall/reinstall app) and nothing worked. 

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app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.","id":"message:2267","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2267","revisionNum":1,"repliesCount":66,"author":{"__ref":"User:user:21995"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2267"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2267"},"body@stripHtml({\"truncateLength\":200})":" I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago.  I don't know if there are any similarities but the vehicle stopped ...","body@stringLength":"571","rawBody":"

I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago.  I don't know if there are any similarities but the vehicle stopped updating after the refresh.  I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times).  I also have another vehicle in the app and it is updating just fine.  The link seems to be the truck but not sure.  

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I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago.  I don't know if there are any similarities but the vehicle stopped updating after the refresh.  I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times).  I also have another vehicle in the app and it is updating just fine.  The link seems to be the truck but not sure.  

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I too am having this issue. I bought my 2024 Canyon AT4 on 3/21 and the app hasn’t updated since. I can access remote functionality and my 2021 Sierra is updating without issue. I have catted with OnStar and tried the troubleshooting they recommended (sign out of app, shut down phone, uninstall/reinstall app) and nothing worked. 

","body@stringLength":"343","rawBody":"

I too am having this issue. I bought my 2024 Canyon AT4 on 3/21 and the app hasn’t updated since. I can access remote functionality and my 2021 Sierra is updating without issue. I have catted with OnStar and tried the troubleshooting they recommended (sign out of app, shut down phone, uninstall/reinstall app) and nothing worked. 

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