Forum Discussion
myGMC App - š”
Advisor Helen - the responses to remedy the issue are all the same to everyone - and doesnāt appear to be resolving the problem for anyone. My vehicle and account were set up at the dealership before I drove it off the lot. Everything worked fine UNTIL - the ātrialā period expired - (8) years of service were part of the truck purchase- when the short trial period ended everything went to hell - as indicated before, the ONLY thing that seems to be active are āReview Service Packagesā for purchase to extend ā¦.did I mention the truck purchase included 8 years ? I havenāt gotten 8 weeks
Our team recognizes how frustrating it can be to be without the services that you paid for. We can assure you that we're committed to doing everything that we can to make sure these concerns are resolved for you in as timely a manner as possible. In order to move forward with this support, we kindly ask that you send us a private message to continue. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GMās behalf, subject to the GM Privacy Statement. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me.
Advisor Jack - this is a JOKE - 5th or 6th message being sent, and absolutely no help. What can be expected other than more of the same.
$85k GMC Sierra 2500 HD - has upfitter switch panel - guess what, they arenāt wired - I took off a couple of dash panels, thinking I could fish the wiring harness found in a large bag in the back seat - absolutely not possible without disassembling the dash and console - ya think GMC didnāt plan ahead on that for more income thru the service department. They should have installed the harness instead of charging for the lousy 8 years of NOT working Onstar Service . Absolutely ridiculous ā¦.most likely my last GM purchase
These are never the kind of sentiments that we like to hear expressed about your experience with these OnStar services and support. We recognize how frustrating this must be and assure you that we're here to help to the extent that we're empowered to. At this time, if you would like to move forward with this support, we must ask that you send us a private message to continue. This is meant as a measure to ensure the safety and protection of your personal information. Our team will keep an eye out for your message and hopes to hear from you soon.