Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My husband’s 2025 vehicle status won’t update. He can remote start and stuff but it will not update. He has the Onstar Basics plan. He has powered cycled and did all the recommended stuff. He even contacted onstar. They said they were going to “bump it up”. He has had his truck since December and now it’s April and still nothing has worked. He called again in February, and they said the same thing. On-star has yet to get back with us.
I've had the exact same issues. Same month bought, same year vehicle, same plan and same thing said to me from customer service. Still have not hear from them.
Contact Technical Support at Onstar, ask them to upgrade your plan until the vehicle status appears in the myChevrolet app. I had a Customer Service person and a Technical Support person on the line at the same time. It seemed they were reading from different scripts on what each Onstar provides in terms of Vehicle Status. The Onstar Basic plan used to show vehicle status, it appears Onstar changed plan contents for 2025 and newer vehicles.
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