Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
I have this same issue...This app is pure garbage and I'm going to cancel my OnStar. Because what's the point to pay for something that doesn't work?! I'm not power cycling the car every time I want the app to work... That is dumb!
Add me to this extensive list - 2025 GMC Sierra, app won't update.
Looking for a fix.
every one is say we have to physically call OS and have them update our plans...not sure why all of a sudden...I get 2years free as I bought a new Vette...my other car has the basic plan...The Vette stopped working 30 days after purchase--even though its free??? I call that bait and switch if thats what's need to happen.
Our team regrets to hear that these difficulties connecting to the OnStar services that you love and depend on have persisted with your beloved 2025 Chevrolet Corvette, @hotrod57car. This is not the experience that we hope to provide for our loyal Members. Our utmost priority is to ensure that these features are restored so that you can get back to what really matters with your Chevrolet. For additional support, we kindly ask that you please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
These are never the kind of sentiments that we like to hear about your experiences with OnStar and the connected services available to you via the My Chevrolet app, David. Our team recognizes how important it is that these features function reliably for our dedicated Members. With this in mind, we can certainly understand your present dissatisfaction. OnStar values you as a Member of ours and the GM Family, and we don't want to see you go. It would be our pleasure to further assist with resolving any concerns that you're encountering so that you can get back to what really matters with the Vehicle Status information you love and depend on. When you have a moment, our team kindly asks that you send us a private message with some more details to continue. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response.
This app sucks.
JAKE---THE RESPONSE FROM THEM IS BOT ORIGINATION. I've done everything and it just gets passed along. Call them and tell them to move your complaint to a level 3. Then and only then will it get fixed. It took me 7 phones calls every morning for 7 days to bitch. I felt like I knew them when I was done. LOL. Level 3 gets it fixed and then its a great app.