Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My husband’s 2025 vehicle status won’t update. He can remote start and stuff but it will not update. He has the Onstar Basics plan. He has powered cycled and did all the recommended stuff. He even contacted onstar. They said they were going to “bump it up”. He has had his truck since December and now it’s April and still nothing has worked. He called again in February, and they said the same thing. On-star has yet to get back with us.
Our team appreciates you bringing these difficulties with getting your 2025 Chevrolet Traverse's Vehicle Status information to our attention. We recognize how important it is to have this information available to you when you need it and can understand your current frustration. If you'd like, our team would appreciate the opportunity to learn more about these concerns to better assess how we may be able to assist with having these features functionality restored for you. OnStar appreciates you letting us know the steps that have already been taken, as this gives us a better idea of where to start. When you have a chance, our team kindly asks that you check the LED light next to your Chevy's OnStar hardware to see whether it is illuminated green when the car is running. Once you've verified this, we kindly ask that you send us another message here to continue troubleshooting this together. We'll be on the lookout for your response and hope to hear from you again soon.