Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My husband’s 2025 vehicle status won’t update. He can remote start and stuff but it will not update. He has the Onstar Basics plan. He has powered cycled and did all the recommended stuff. He even contacted onstar. They said they were going to “bump it up”. He has had his truck since December and now it’s April and still nothing has worked. He called again in February, and they said the same thing. On-star has yet to get back with us.
I've had the exact same issues. Same month bought, same year vehicle, same plan and same thing said to me from customer service. Still have not hear from them.
Contact Technical Support at Onstar, ask them to upgrade your plan until the vehicle status appears in the myChevrolet app. I had a Customer Service person and a Technical Support person on the line at the same time. It seemed they were reading from different scripts on what each Onstar provides in terms of Vehicle Status. The Onstar Basic plan used to show vehicle status, it appears Onstar changed plan contents for 2025 and newer vehicles.
Our team would like to ensure you're connected with our internal teams regarding your concerns. So we may learn more, please send us a private message with more information. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Our team appreciates you bringing these difficulties with getting your 2025 Chevrolet Traverse's Vehicle Status information to our attention. We recognize how important it is to have this information available to you when you need it and can understand your current frustration. If you'd like, our team would appreciate the opportunity to learn more about these concerns to better assess how we may be able to assist with having these features functionality restored for you. OnStar appreciates you letting us know the steps that have already been taken, as this gives us a better idea of where to start. When you have a chance, our team kindly asks that you check the LED light next to your Chevy's OnStar hardware to see whether it is illuminated green when the car is running. Once you've verified this, we kindly ask that you send us another message here to continue troubleshooting this together. We'll be on the lookout for your response and hope to hear from you again soon.
My 2024 chevy hasn't updated in 8 months. The APP is pretty much useless and outdated. Turning on and off doesn't solve the problem. I pretty much have given up on it ever working correctly and if it wasn't for remote start, I would uninstall the app for good.
We know how frustrating it is when apps are not working like they should. Our team would be glad to look into this for you. As an initial trouble shooting step, please uninstall/reinstall your mobile app if you have not done so already. This will ensure that you have the latest, most up-to-date version of the app installed. If this does not resolve your concerns, please send us a private message with either your OnStar account number or VIN and the email address you are using to login to your app. Send us a private message to OnStar_Support by selecting the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.