Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
Please add me to this same issue as I have been having to log out and back in every time I need to refresh for over a month now. I did contact support after about 2-3 days and was told that it is the latest version of the app 7.1.0 that is the issue and relates to the fact that the USA version now allows to order the Tesla adapter through the app and that the development team was working to correct the Canadian version.
I have tried all your steps provided above in this forum with no change.
App worked great before this latest version so please fix ASAP or provide steps on how to go back one version.
We do not like to hear that you've been experiencing similar difficulties with your MyChevrolet app. Our team would certainly like to look into these further with you and see if we can get your app up and running again. As a first troubleshooting step, we recommend attempting to uninstall/reinstall the app to see if that action resolves the troubles. We would also suggest performing a Power Cycle on your vehicle as described in earlier messages. Our team will also put these steps below for ease:
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status may take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
6. Uninstall and reinstall the app
If these steps fail to resolve the difficulties you're running into, please send us an email with these details to socialmedia@gm.com and be sure to add "ATTN://OS Community/EVBlazer1234" in the subject line so we can locate your message. Our team will keep an eye out for your response.
This does not fix it.
Squires..call them every day and tell service advisor to sent a "system diagnostic" signal to the car--that will make work for a day then register the complaint--tell them you need it to get to a level 3 complaint...their IT guys will magically fix it.