Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
These are never the kind of sentiments that we like to hear about your experiences with OnStar and the connected services available to you via the My Chevrolet app, David. Our team recognizes how important it is that these features function reliably for our dedicated Members. With this in mind, we can certainly understand your present dissatisfaction. OnStar values you as a Member of ours and the GM Family, and we don't want to see you go. It would be our pleasure to further assist with resolving any concerns that you're encountering so that you can get back to what really matters with the Vehicle Status information you love and depend on. When you have a moment, our team kindly asks that you send us a private message with some more details to continue. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response.
This app sucks.
JAKE---THE RESPONSE FROM THEM IS BOT ORIGINATION. I've done everything and it just gets passed along. Call them and tell them to move your complaint to a level 3. Then and only then will it get fixed. It took me 7 phones calls every morning for 7 days to bitch. I felt like I knew them when I was done. LOL. Level 3 gets it fixed and then its a great app.