Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My husband’s 2025 vehicle status won’t update. He can remote start and stuff but it will not update. He has the Onstar Basics plan. He has powered cycled and did all the recommended stuff. He even contacted onstar. They said they were going to “bump it up”. He has had his truck since December and now it’s April and still nothing has worked. He called again in February, and they said the same thing. On-star has yet to get back with us.
My 2024 chevy hasn't updated in 8 months. The APP is pretty much useless and outdated. Turning on and off doesn't solve the problem. I pretty much have given up on it ever working correctly and if it wasn't for remote start, I would uninstall the app for good.
We know how frustrating it is when apps are not working like they should. Our team would be glad to look into this for you. As an initial trouble shooting step, please uninstall/reinstall your mobile app if you have not done so already. This will ensure that you have the latest, most up-to-date version of the app installed. If this does not resolve your concerns, please send us a private message with either your OnStar account number or VIN and the email address you are using to login to your app. Send us a private message to OnStar_Support by selecting the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.