Forum Discussion
Mychevrolet app not working.
I have been unable to get the music apps on my vehicle. Turns out the NGI App Store (where the apps come from) was shut down on 9/30/25. I will be asking OnStar to refund $259.28 for services that they were charging me for and not providing.
We want to make sure your billing concerns are thoroughly reviewed and addressed by the right team, @kjones799. Please send a private message to OnStar_Support so we can look directly into your account details and help you get this sorted out. To start a private message, just click the envelope icon at the top right of your screen.
I received a call from GM yesterday. Somehow that got disconnected. I called later and after speaking to someone that was going to transfer me I got disconnected again. I have no desire to do private messaging to resolve this issue. It was wrong on GM's part to do this to their customer base. They know it. Regardless of the outcome this is going on social media just in case others are not aware because I know the billing will continue. My request is to be refunded from 9/30/2025 through the last billing cycle for the services that you billed for and failed to provide.
We recognize your frustration and share your desire for a resolution, @kjones799. If preferred, you are always welcome to connect via phone by dialing 1.888.4ONSTAR (1.888.466.7827). With that said, an outcome is not something we can currently guarantee, but our team here works solely through this platform and private messages. Don't hesitate to send us a PM at OnStar_Support with more information if we can do anything to further assist you.