Forum Discussion
myChevrolet App Issues
This really is a joke. There have been so many updates to the MyChevy app this past year with so many negative reviews and posted issues. I too have the same issues. Got the vehicle and the app was spotty for starting/locking/unlocking the doors but did work on occasions. Then with update 6.19.0 or 6.20.0 about 1 month ago all things stopped working. The mileage is not synching, my tire pressures on 3 of the 4 tires shows low (they are not) and none of the functions to remote start, lock, unlock work. I was somehow able to connect to the vehicle about 2 weeks ago but it never updated the mileage which is now off by 1000 miles. OnStar was unable to help where I received an email stated as follows: " OnStar has determined that in order to correct the concern you are currently experiencing, it will be necessary to return your vehicle to your dealership to have your OnStar hardware diagnosed." You mean to tell me everyone that has posted the same concerns with negative feedback on the app in the App Store needs to bring their vehicles to their dealers? This really is a joke and I know it's not my hardware but a software issue with the app. I highly doubt when my trial period for the remote features (that again don't work) I will renew.
We appreciate you bringing these ongoing concerns to our attention. This is not the experience that OnStar strives to provide our members. Moving forward, our team can certainly take a further look into your case details and account to provide any additional clarification or assistance. Please email socialmedia@gm.com with the subject headline ATTN: OnStar Community/edsel6 moving forward. We hope to hear from you soon.