Forum Discussion
MyCadillac - Charge Status
MyCadillac Lyriqs charge status will not show in the app. I have full access to all of the other functions such as remote start, temperature control and can view tire pressure.
However, the main thing i need for an electric car, is to see my Charge Status.
I’ve gone through several tiers of MyAp support, however, Tier 3 has never contacted me and I’ve taken it to the dealer with no luck. Does anyone have any suggestions?
I’ve already uninstalled, reinstalled, used my iPad, wife’s phone and etcetera.
Thank you.
29 Replies
I’m having the same issue with my app not showing Lyriq charge.
We regret to hear of any charging status concerns. So we may best assist moving forward, kindly email socialmedia@gm.com with ATTN: OnStar Community/Marsha007 in the subject headline. Our team would like the opportunity to take a further look into things on our end.
I am also not receiving charge status in the My Cadillac app.
If you have already attempted to uninstall and reinstall the mobile app from your device, do not hesitate to email us at socialmedia@gm.com with ATTN: OnStar Community/TheAdairs in the subject headline. We are here to assist to the best of our abilities.
Surprise! I have the same issue with my 2024 Lyriq and it's literally the only thing I want the app for...tell me my charge status. It seems like the app providing charge Notifications and communicating with the vehicle is the one thing Tesla did well. Based on all of the comments it seems like there is no point in me trying to get the issue resolved. . .makes me feel like that's what they are hoping for....they don't have to fix it, just wait for buyers to give up. Thanks to everyone who provides all this info.
Same problem here. Took delivery about a week ago and have been through several charge cycles (DCFC and at home), re-installed app, etc. Everything else in the app works correctly and if I switch to my Chevy Bolt I can see the charge status for the Bolt, but it never works for the Lyriq. Hopefully more posts = more attention?
UPDATE: I emailed support and got a call from OnStar Support regarding this issue. They ran a diagnostics on the car and it came back with a generic error code (U164E - The Lithium-Ion Battery is not performing as expected). I don't believe this is the source problem, but I guess I will have to bring the car in at some point to have this checked out.
I wish the moderators (advisors) would stop telling people to send in an email. This is just a run around and I don't know anyone on this thread who has had any success going this email and callback route. Why don't they just post what they're doing about this issue and when they expect to have it fixed. They could also offer a procedure we can follow if they have one. Clearly they don't have a solution, just an appeasement process. Please please get this resolved. I like many others on this thread feel the lack of charging information is paramount and considered the most valuable feature of the app. It's time to get this fixed... not later!
I took delivery on the 23rd and am having the same issue
Thank you for bringing these ongoing charge status concerns to our teams attention. So we may take a further look into things, kindly email us at socialmedia@gm.com with ATTN: OnStar Community/mlstever in the subject headline. This will allow us to best assist moving forward.
I have the same problem with the app as described here. I have performed all the steps and then some but no resolution is in sight. I've sent screenshots to the socialmedia@gm.com sight and spoken with about everyone that I can and always get the same answer that they are aware of the problem and that they are escalating my concerns. Interestingly, the app worked when I first installed it about a month and a half ago but has since stopped so I think one of the updates that were installed messed with the communication of the car to OnStar especially since, in a recent call to OnStar, they informed me that they weren't able to connect to the car to get any data.
I am having the same issue, the Cadillac support asked to call OnStar and OnStar advisor told me this is happening for last 2 weeks and no ETA yet.
will watch out for an app update. Did anyone get a reply from the social media email?
We appreciate the details you've provided. If you need an additional layer of support, kindly email socialmedia@gm.com with ATTN: OnStar Community/soumyaparida in the subject headline. We would like the opportunity to take a further look into things on our end.
I agree. I decided to take a chance on the Lyriq after owning my Tesla for a few years now. Wanted to give another company a chance but am sorely disappointed. I pay $99 a year for my Tesla connected services which gives me a ton of services, streaming, gaming etc. OnStar charges much more for what seems like less. I knew it would be more for these services but did believe at the very least I would get a higher degree of service and quality and there I was sorely mistaken. Every new car has its issues but I do expect better service from this brand.
Interestingly enough, as of yesterday, the charge status is now showing correctly in the top left corner of the myCadillac app, and there is now a section on the home screen showing the current charge status as well as a link to "Charge Management" where I can set the target charge level, set the charge mode, see the efficiency, set up notifications, etc. It may have begun to work before yesterday, but I have not gone into the app in a couple of days. I have not changed anything on my end; I haven't even driven the car in a couple of days. I checked the last update of the app and it hasn't been updated since I installed it a couple of weeks ago (Android), so I don't believe it was an app update and I assume it was an update on the OnStar side (you know what happens when you assume...). You might want to try it out and see if it's working for you now...