Forum Discussion
My GMC app isn't working after last update 18/2/2025
My GMC app isn't working after last update 18/2/2025, so after you open the app the sign in shows up and i put on my credentials and then the app keep loading for ever and never complete or open. So i had to use the other app My Chevrolet app and that works fine and i can access my cars through it. so am wondering what is the issue i tried everything such as restarting my phone, close all apps and un-install "My GMC app" and re-install it and still same issue.
3 Replies
We appreciate you bringing these recent difficulties with the app to our attention. Our apologies for any inconvenience that this malfunction may have caused. For your awareness, our technical teams were notified of this error and have since resolved said trouble. At this time, we kindly ask that you attempt to uninstall and reinstall the app one more time for these updates to take effect. If the troubles should persist, please let us know as soon as possible. Our team will keep an eye out for any additional messages in this thread.
I am currently experiencing the same issue with my GMC app. I go through the login process and and appears to complete, but I am taken back to the initial login screen again.
We understand how frustrating it can be to deal with login concerns. Our team would be glad to connect and learn more. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. We do ask that you include your full name as it appears on your OnStar account and either your VIN or OnStar account number. We'll be on the lookout for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.