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AMA's avatar
AMA
New Contributor
9 months ago
Solved

My Chevrolet app not updating

Dear I tried everything still no luck  I think it’s a OnStar service issue  hardware working green light I can call  the issue starting since 24march thank you 
  • AMA's avatar
    AMA
    9 months ago

    Thanks after app recent update it’s back to work 

     

Advisor_Jack's avatar
Advisor_Jack
Moderator
9 months ago

Thank you for getting back to us so promptly with this information, Harlow. We're glad to know that this light is green. This indicates that your OnStar hardware is functioning correctly. As a next step, we kindly request that you attempt to uninstall/reinstall the app on your device before checking to see if your vehicle status information updates accordingly. If not, please let us know here so we may continue to troubleshoot this difficulty together. Our team will keep an eye out for your response. 

Harlow's avatar
Harlow
New Contributor II
9 months ago

Uninstall and reinstall completed.  Went out and started my vehicle and absolutely nothing has changed 

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    9 months ago

    We appreciate you updating us on the results of these steps, Harlow. Our team regrets to learn that these difficulties have persisted. We'd like to ask you to complete one more troubleshooting step before consulting with our internal technical team for further insight. At your soonest convenience, please proceed to follow the process we've listed below. If your vehicle status information should still fail to update, please private message us for further support. Sending us a private message is now even easier; you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be watching for your response. 

     

    Detailed Power Cycle Process Steps:

    Note:  If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 60 seconds.

    Note:  Only to be used, when safe for the customer to do so.

    1. Enter the vehicle and turn ignition on
      1. Move vehicle to an open, uncovered area, if not already
      2. Vehicle should run for at least 60 seconds
    2. Shut off vehicle
    3. Remove Key from ignition or Press start/stop button
    4. Open the driver’s door
    5. Only if Safe to do so, customer to exit vehicle
      1. Key FOB must also exit vehicle
    6. Close Driver's door
      1. All other doors, hatch, liftgate should also be closed
    7. Lock vehicle doors using Key FOB
      1. Key FOB must be outside of vehicle
    8. Critical Step:  Wait ~2 minutes (or until OnStar LED goes out)
      1. This allows time for the OnStar unit and other electrical systems to turn off
      2. At a minimum, the OnStar unit needs to turn off
    9.  Re-Enter the vehicle and turn ignition on
      1. Move vehicle to an open, uncovered area, if not already
    10. Vehicle should run for at least 60 seconds
    11. Retest