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swhlibra's avatar
swhlibra
New Contributor
7 months ago

My Chevrolet APP Isn't showing Actual Status of Vehicle

Purchased my Equinox EV a few weeks ago, and the APP isn't showing us the Actual Charge status of the Vehicle!  It doesn't refresh!  I called ON STAR, they made me delete, then re-install the "MyCHe...
Advisor_Kayla's avatar
Advisor_Kayla
Contributor
7 months ago

Congratulations on your new Equinox EV purchase! We understand how this concern with your Vehicle's Charge has been frustrating and we would like to make sure we provide you assistance. At your earliest convenience please take the steps below to Power Cycle your vehicle and clear the cache on your mobile device. Power Cycling forces vehicle data to be collected and clearing your cache will refresh your app. 

 

Power Cycle Steps: 

  1. Enter the vehicle and turn ignition on (Vehicle should run for at least 60 seconds)
  2. Shut off vehicle 
  3. Remove Key from ignition or Press start/stop button
  4. Exit vehicle-Key FOB must also exit vehicle
  5. Close Driver’s door-All other doors, hatch, liftgate should also be closed
  6. Lock vehicle doors using key FOB
  7. Critical Step: Wait ~ 2 minutes ( or until OnStar LED goes out. This allows time for the OnStar unit and other electrical systems to turn off)
  8. Re-Enter the vehicle and turn ignition on

Android Cache Clear Steps: 

  1. Tap the recent apps/app manager button to view recent apps
  2. Swipe left/right to close the mobile app
  3. Open your device settings
  4. Select Apps then Storage
  5. Tap Clear Cache

IOS Cache Clear Steps: 

  1. View your open apps. Double-click the Home button/Swipe up to see your most recently used apps
  2. Find the app to close. Swipe right or left to find the app that you want to close
  3. Swipe up to close. Swipe up on the app’s preview to close the app
  4. Go to your phone Settings>Safari 
  5. Tap Clear History and Website Data 

If you find that you are still experiencing the same concerns after this step, kindly send us an email to socialmedia@gm.com with the subject headline ATTN: OnStar Community/swhlibra. We look forward to hearing back from you.