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caddycoupeATS's avatar
caddycoupeATS
New Contributor
2 years ago

My Cadillac App failing to Remote Start

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...
Tinamkrueger's avatar
Tinamkrueger
New Contributor
7 months ago
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I have this same issue with no resolution.  I have called and completed all the problem-solving techniques requested.  This has been going on for the 3 to 4 months for me.  Very frustrating to pay for this feature and not be able to use it.  This morning I continue to problem-solve because I had a near miss with accidentally locking my fab in the car (which I'm told should not be possible). When you invest in a vehicle such as the Escalade ESV as well the convenient app, it should work and the helpline support SHOULD know how to fix it not just leave you hanging out there. So frustrated!

Advisor_Helen's avatar
Advisor_Helen
Moderator
7 months ago
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We understand your frustrations, Tina. Thank you kindly for bringing this situation to our attention. We would like to take a further look into your account and assist with any ongoing concerns. So we may, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/Tinamkrueger in the subject headline. Our team would be more than happy to update your case and request contact on your behalf. 

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Start","id":"message:1896","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:19554"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1896"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1896"},"body@stripHtml({\"truncateLength\":200})":" for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...","body@stringLength":"741","rawBody":"

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with this issue. I uninstalled and reinstalled the app. I’ve called Onstar from my car and opened up two cases, and yet nothing has been corrected .  It also doesn’t show me any other statistics for my car.   I pay for the essentials plan, which includes this, and unable to use it for the past three weeks.  the dealership says it’s not their issue and they wouldn’t be able to fix it so I’m at the mercy of the Onstar team who still hasn’t figured out what’s going on. Does anyone have this problem? what’s the solution? 

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We understand your frustrations, Tina. Thank you kindly for bringing this situation to our attention. We would like to take a further look into your account and assist with any ongoing concerns. So we may, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/Tinamkrueger in the subject headline. Our team would be more than happy to update your case and request contact on your behalf. 

","body@stringLength":"511","rawBody":"

We understand your frustrations, Tina. Thank you kindly for bringing this situation to our attention. We would like to take a further look into your account and assist with any ongoing concerns. So we may, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/Tinamkrueger in the subject headline. Our team would be more than happy to update your case and request contact on your behalf. 

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I have this same issue with no resolution.  I have called and completed all the problem-solving techniques requested.  This has been going on for the 3 to 4 months for me.  Very frustrating to pay for this feature and not be able to use it.  This morning I continue to problem-solve because I had a near miss with accidentally locking my fab in the car (which I'm told should not be possible). When you invest in a vehicle such as the Escalade ESV as well the convenient app, it should work and the helpline support SHOULD know how to fix it not just leave you hanging out there. So frustrated!

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I have this same issue with no resolution.  I have called and completed all the problem-solving techniques requested.  This has been going on for the 3 to 4 months for me.  Very frustrating to pay for this feature and not be able to use it.  This morning I continue to problem-solve because I had a near miss with accidentally locking my fab in the car (which I'm told should not be possible). When you invest in a vehicle such as the Escalade ESV as well the convenient app, it should work and the helpline support SHOULD know how to fix it not just leave you hanging out there. So frustrated!

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