Forum Discussion

weems752's avatar
weems752
New Contributor
5 months ago

I am unable to link my OnStar account to MyChevy account.

We got a 26 Trailblazer yesterday and activated our OnStar account. We have 8 years free of the MyChevy app features (remote start, location, mileage, etc) and a 2 month trial of OnStar.  When I ope...
myChevrolet
Wahl46's avatar
Wahl46
New Contributor
2 months ago

I am having the same issue with my GMC app. I can’t link my Onstar account. When I try to add my vehicle using my Onstar account number, the website says “unable to search, try again later”. I have opened up multiple “cases” with Onstar and they “escalate” all of them but there is never any resolution. I just want to be able to remote start my new Sierra using the app. Reading through these threads, it’s clear that GM/ONstar have an ongoing issue that they are failing to address.

  • Advisor_Ahmed's avatar
    Advisor_Ahmed
    Moderator
    2 months ago

    We do understand how upsetting persistent concerns can be. For the best assistance, we do recommend continuing to work with your case advisor. If you had any questions or had any trouble connecting with them, please feel free to send us a private message to OnStar_Support by selecting the envelope at the top right of the page.