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jlc127's avatar
jlc127
New Contributor II
5 months ago

EV features removed from app

I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the "vehicle status" detail that is shown is from 16 mo...
valeriub's avatar
valeriub
New Contributor II
2 months ago

I already cancelled. new app is garbage!

Advisor_Ahmed's avatar
Advisor_Ahmed
Moderator
2 months ago

We understand how difficult it can be when apps are not working like they should. That is not the experience we want for our app users. Our team would be glad to look into this for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.

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features removed from app","id":"message:8188","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8188","revisionNum":1,"repliesCount":42,"author":{"__ref":"User:user:37628"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:8188"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8188"},"body@stripHtml({\"truncateLength\":200})":" I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the \"vehicle status\" detail that is shown is from 16 mo...","body@stringLength":"357","rawBody":"

I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the \"vehicle status\" detail that is shown is from 16 months ago (Dec 2023). All of this functionality worked fine a few days ago. I loaded and reloaded the app on multiple devices and they are all the same.

","kudosSumWeight":3,"postTime":"2025-04-09T16:01:02.673-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:8188_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1072},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:8188":{"__typename":"Conversation","id":"conversation:8188","solved":false,"topic":{"__ref":"ForumTopicMessage:message:8188"},"lastPostingActivityTime":"2025-06-26T18:31:29.079-07:00","lastPostTime":"2025-06-26T18:31:29.079-07:00","unreadReplyCount":42,"isSubscribed":false},"ModerationData:moderation_data:8188":{"__typename":"ModerationData","id":"moderation_data:8188","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:8188_1":{"__typename":"Revision","id":"revision:8188_1","lastEditTime":"2025-04-09T16:01:02.673-07:00"},"ForumReplyMessage:message:9020":{"__typename":"ForumReplyMessage","id":"message:9020","conversation":{"__ref":"Conversation:conversation:8188"},"author":{"__ref":"User:user:36851"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8188/message:9020","revisionNum":1,"uid":9020,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: EV features removed from app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:9020"},"parent":{"__ref":"ForumReplyMessage:message:9004"},"body":"

We understand how difficult it can be when apps are not working like they should. That is not the experience we want for our app users. Our team would be glad to look into this for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.

","body@stringLength":"438","rawBody":"

We understand how difficult it can be when apps are not working like they should. That is not the experience we want for our app users. Our team would be glad to look into this for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.

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I already cancelled. new app is garbage!

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I already cancelled. new app is garbage!

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