EV features removed from app

More information...

Since either the v7.9.0 update circa June 3, or the v7.10.0 update circa June 10, I have now lost the functionality of receiving notices when my Volt begins or completes charging. Some of you might recall from earlier posts in this thread that many users (myself included) who had configured the app to notify them when charging is complete were able to tap on the notification message and be taken to a hidden "Charge Management" screen that showed the state of the traction battery. It appears that this functionality has become broken (or has been removed) in one of the two most recent updates.

Also, I called OnStar on Friday to have my initial case re-opened, since the problem IS NOT fixed, and I DID NOT consent to having the case closed. Instead, the OnStar representative transferred me to an "EV Concierge", someone whose title is a "Tier 2 Advisor". This woman opened a new case for me, and quickly pointed out that my account is subscribed to the most basic "Connect" package, and that it was felt that by adding something called the "EV Access Plan" to my account, this would somehow enable the missing EV functionality in the app. The EV Access Plan was added to my account on Friday, June 20, and confirmed via email at 3:32 PM EDT. Unfortunately, I have logged out of the app and back in, as well as deleted and reinstalled the v7.10.0 app. As of 11:00 AM EDT on Saturday, June 21, this has made absolutely no difference and the problem persists.

I'm curious to know if anyone else is running the v7.9.0 or v7.10.0 versions of the app and if you are still getting the charging alerts, or have they stopped working for you as well?

I've sent an email back to the Tier 2 Advisor with my current status and screen shots of the problem, and I've expressly asked if it's possible to loop in a member of the actual app development team to comment on this issue. With the disappearances of the charge notifications, it sure does feel like they're actively removing support for the Volt, but it would be nice to get an authoritative statement one way or the other from someone directly involved in the app development.

More news as events warrant...