Forum Discussion

jlc127's avatar
jlc127
New Contributor II
8 months ago

EV features removed from app

I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the "vehicle status" detail that is shown is from 16 mo...
myChevrolet
jlanter's avatar
jlanter
New Contributor II
6 months ago

Well, unfortunately, my optimism has evaporated. Things don't look good.

Version 7.10.0 of the myChevrolet app was released in the Apple App Store circa June 10. Unfortunately, it still doesn't fix the problem we're all having. To review:

  • 7.6.0: bug introduced
  • 7.6.1: bug unfixed
  • 7.7.0: bug unfixed
  • 7.8.0: bug unfixed
  • 7.9.0: bug unfixed
  • 7.10.0: bug unfixed

I just now (7:00 PM EDT, 6/17/2025) sent an email to OnStar, reminding them of their phone call stating that the fix was expected at the end of May. I also told them that the 7.9.0 release on 6/3 and the 7.10.0 release on 6/10 did not fix the problem. Here is the (wholly unacceptable) response I received.

Dear JEFFREYLANTER,
 

Thank you for contacting OnStar. You have submitted an email response to a closed case. 

For further assistance, please contact us by dialing 1.888.4.ONSTAR (1.888.466.7827) or by pressing your blue OnStar button.

Be safe out there!

Thank you, 
Agent
OnStar Technical Support
Phone Number: 1-888-4ONSTAR 1-888-466-7827

This is an unmonitored mailbox – Please do not reply to this communication

So, my case has been closed and to re-open it I'm going to have to call them. This is the most egregious customer service I've ever experienced. I'm now moving toward everyone else's conclusion, which is that GM really doesn't care about Volt owners, and we're essentially screwed.

After I've settled down and got my temper under control, I'll call OnStar and see what's left to do. Ideally they should re-open the case since it was never resolved, and I never agreed to its closure. If the phone call I received back in mid-May was their "solution" and the reason why the case was closed, I'm going to be livid.

Curious: has anyone tried approaching their dealer and raising a stink about this? If we approached our dealers and threatened never to buy another GM product as a result of this debacle, is there any chance one of them might try to intercede on our behalf? Are there even any channels a dealer can pursue, or are they every bit as much out in the cold as regular customers when it comes to OnStar/app support/customer service?

  • Shea's avatar
    Shea
    New Contributor II
    6 months ago

    Ugh, yeah sounds like I am going to be calling to re-open mine as well. In addition, my plan is to call OnStar and get a refund for each month this isn't fixed because I won't pay for a non-functioning app and broken promises to correct it. I'm not sure if a dealer has more pull, but enough customers calling and demanding refunds is voting with your dollars; the strongest signal we have in our capitalist society. I encourage all Volt owners to do the same!