Forum Discussion
Climate control from app
Hi Jeff
I too am experiencing the same exact issue and it’s becoming a bit more frustrating waiting for a specialist from OnStar to contact me for more troubleshooting. I have a sierra denali in which climate control on remote app was working fine until about a week ago. I too have been instructed to uninstall/ reinstall the app from my phone 4 times, update phone, and even a power cycle procedure that an OnStar tech had me to perform and still no success. Have you had any progress with the matter?
Our team regrets to hear that you're still dealing with these difficulties accessing the climate control features in your My GMC app, @Larry73. We recognize how frustrating it can be to go without the services which you love and depend on. OnStar wants a better experience for our Members. If you're still encountering this same concern, please don't hesitate to send us a private message for more help. To best reach us, you may select the envelope icon at the top right of your screen to get started. When creating your message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your response. Our team is just a message away.