Chevy app doesn’t connect to truck?

Question

This is by far the worst system I have ever dealt with. I purchased a Silverado EV about 45 days ago and have spent over 20 hours on the phone trying to resolve app issues. No one seems to know what’s happening. From Level 1 to Level 2 and even the so-called highest-level technicians, all I got was generic advice. Other than rebooting the app and reinstalling it, no real solutions were offered.

I paid around $100,000 for this truck, and after nearly two months, nothing is working as it should. On top of that, there’s a $42 monthly fee (plus tax) for these services. It’s absolutely shameful to provide such poor support for a premium vehicle.

advisor_helen · Answer

We do appreciate this feedback regarding your recent OnStar experience. Our team understands the frustrations associated with ongoing mobile app concerns. This is not the experience that we strive to provide our Members, and we would like to learn more about your current situation. So we may, please email us at socialmedia@gm.com with ATTN: OnStar Community/Bkaffashi in the subject headline. This will allow us the opportunity to further investigate your account and help in any way that we can.&nbsp;