Forum Discussion
App not working
I tried opening the myChevrolet app and it says “the connection between this app and the myChevrolet service is being unexpectedly rerouted by a 3rd Party Process and has been discontinued.” I tried uninstalling and reinstalling the app but it still keeps saying that.
I’m getting the same notification. Tried uninstalling and reinstalling app, no luck. Checked for malware (I have iOS) and didn’t see any signs.
We understand the frustration this error has caused. Our team here is happy to help if you are still having any trouble. Please email socialmedia@gm.com with ATTN: OnStar Community/StopThatRabbit in the subject headline.
I just updated to the iPhone 15 today and got the same error.
We appreciate you bringing this to our attention. So we may best assist, please email socialmedia@gm.com with ATTN: OnStar Community/MrAm4zin in the subject headline moving forward.
I’m getting the same message. Did all the steps and tried other devices. No luck
I'm getting the same message. Have also uninstalled and reinstalled several times. It was working earlier today.
Thank you for providing this additional insight. So our team can take a further look into this error code, kindly email socialmedia@gm.com with ATTN: OnStar Community/waterskier69 in the subject headline so we may best assist.
Same here. Tried everything and nothing is working
We understand the frustration caused, Mark. Please email socialmedia@gm.com with ATTN: OnStar Community/Mark_ in the subject headline with additional information of the error code moving forward. Our team will keep an eye out for your reply.
App started working again! Not sure why. I updated iOS software last night and it still didn’t work. But all good now! Anyone else still having issues?
iPhone 13 pro max, same issues with the My Chevrolet app, error message when trying to sign in..
Our team would like to assist to the best of our abilities regarding this error code. Moving forward, please email socialmedia@gm.com with ATTN: OnStar Community/lweeyore in the subject headline so we may take a further look into things on our end.
Thank you for bringing this error code to our attention, Jacob. Our team would like to take a further look into things on our end. So we may, please email us at socialmedia@gm.com with ATTN: OnStar Community/JacobPaul86 in the subject headline moving forward.
After your upgrade I can no lo get use the app. This is crazy. Ok..update it but do not shut out previous users. So I have a new car and am expected to buy a new phone???. My tablet has Android 12 but you do not allow app to be loaded onto a tablet. Please rectify this.
As of the latest version, the Mobile App no longer supports Android operating systems lower than version 10. We apologize for any inconvenience. With this, if you have any trouble, we are here to help to the best of our abilities. Please feel free to send us an email to socialmedia@gm.com with ATTN: OnStar Community/Deeder in the subject headline.
It seem as if they don't have no fix for these issues apps not working (greyed out) I have been dealing with my issues for almost a month and everytime I call they keep telling me they will escalated to a level 3 tech three different times I was told this so when will the level 3 are 4 tech will take the issue it getting ridiculous.
We regret to hear that you are facing these challenges with your mobile app. At this time, our team would like to investigate this further for you and provide additional support. Although, our Technical Team is already looking into this concern, we would be happy to take a look as well. If interested, please email is at socialmedia@gm.com with ‘ATTN: OnStar Community/Hneal211’ in the subject line.