Forum Discussion
App not connecting
My app is not connecting with the car anymore, and won’t update car status
4 Replies
I am having the same issue, and it's been 19 days since It's updated. I've tried all the steps they suggest would correct the problem but nothing. Also, my speed limit doesn't show on the dash anymore.
We know how frustrating long running app concerns can be, Sheila. Our team would be glad to connect and learn more about your concern. To get started, please send us a private message to OnStar_Support by selecting the envelope icon at the top right of the page. Please include your full name as it appears on your OnStar account along with either your VIN or OnStar account number.
By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
We appreciate you bringing this concern to our attention, and would like the opportunity to restore the Vehicle Status feature in your app, so you can have ease-of-mind when it comes to your vehicle's health. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.