Forum Discussion
Vehicle hotspot and app features not working
Hello, my car is not responding to the remote signal to turn the vehicle on, or even schedule services. I've already uninstalled the app and reinstalled it without success. Also, the hotspot is not working or even lets me switch the on/off button manually. I pay monthly for the in-car wify and I haven't been able to use for a month now.
3 Replies
Our team knows how frustrating it can be when the mobile app and Wi-Fi hotspot aren't quite functioning as expected. Our team would be glad to connect and look further into what you're experiencing. Please send us a private message to OnStar_Support so we can assist further. Just select the envelope icon at the top right of your screen to get started.
have you heard anything from onstar about it? Im having the same issue the past 4 days and all they tell me is that they have updated some settings but everytime i contact them they have to escalate the call..
Continued troubleshooting over the phone can be a burden when all you want is your features to work. Like previously mentioned, we advise continuing to work with that same team as it'll eliminate any miscommunications amongst the parties involved and reach a resolution the fastest.