Forum Discussion

dplum's avatar
dplum
New Contributor
3 months ago

Onstar Internet Keeps Dropping

I just signed up for OnStar service 3 days ago. I have not once been able to stay connected to the internet and get dropped, during meetings. I have been on the phone with OnStar 3 times... still not working. Any suggestions from anyone?

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    2 months ago

    Our team would first like to take this moment to welcome you to the OnStar family. We're sorry to hear that you've been experiencing Wi-Fi concerns with your new services. It would be our pleasure to look into this further and assist with getting your in-vehicle Wi-Fi up and running again. In order to best assist you, please send an email to socialmedia@gm.com with your answers to the questions we've provided below. Be sure to include "ATTN:OS Community/dplum," in the subject line so that we can locate your message in a timely manner. We hope to hear from you soon. 

     

    • Is/Was the Wi-Fi not working at all?  If yes, was the Wi-Fi previously working in the vehicle (ask for the date/time it worked)?
    • Did the application using Wi-Fi slow down, pause intermittently or stop completely at any time?
    • What application was running when the Wi-Fi issue occurred?
    • Did any additional passengers enter the vehicle when the issue occurred?
    • Did any passengers power on or enable Wi-Fi on a cellphone, laptop, iPad or other device when the issue occurred?