Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
My OnStar stopped working 6 days ago! I called OnStar support since this is the 3rd time this happens! The first time they were able to trouble shoot the second time it fixed itself. Now this is the 3rd time and the OnStar button is green. I called and they told me the signal was not being received by my vehicle. They tried for over an hour. Even had me go into settings which didn’t work. Now they say I have to go to the dealership to see if they can figure it out! They said my unit might need to be replaced but how!! It’s a brand new vehicle got it with 3 miles on it!
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So I literally just got off the phone with Chevy with the same issue on my 2025 Traverse RS. My map is showing me I am in the middle of the ocean. Needless to say my super cruise don’t work and my navigation is useless at this point. Thank goodness for apple play (which they are getting rid of). I was told my OnStar module need to be replaced and it will take 6 weeks for the parts to arrive from a THIRD PARTY. Then they wonder why people prefer to purchase foreign vehicle over American made.
how is it a brand new American made car is having these issues in mass amounts? Then for the part we have to wait so long? Is it coming from China? This is my last American made car. Trading it soon.If it is 6 weeks that will be the absolute best outcome I’ve seen. 3 to 6 months is more likely! Best of luck.
We value your feedback and regret to learn of what sounds like a frustrating experience surrounding your Traverse RS, @Taywan_R. Our team would like learn more and explore opportunities for assistance while your concerns are addressed by your local dealership. Send us a private message to OnStar_Support to do so. Just select the envelope icon at the top right of your screen to get started.
Same on me. Dealership upgraded software after an oil change an it hasn’t worked since. Onstar is no help. Dealer keeps saying module on back order can’t supply me with a loaner, or won’t. GM gave me a case number for what I don’t know this has been going on since March 18. They gave me my vehicle back on March 20 and told me it should work ok. Well stranded me in Galveston. Got a jump through AAA driving back to Houston it shut off on the freeway. Got it back to the dealer and it’s been there since. Less than 6K miles on it
Thank you for bringing your concerns to light here, @larrydefrank483. This experience sounds frustrating and we taken your comments seriously. Ultimately, we are glad to know that you have gotten in contact with our customer care teams for further assistance. With your mention of a case, we encourage you to monitor for contact and work closely alongside your owning advisor and the appropriate involved parties moving forward. Your patience and understanding are appreciated as the details of your situation are reviewed. We are always reachable with a private message at OnStar_Support. We are glad to look into things and support wherever we may be able to. You can select the envelope icon at the top right of your screen to send us a message with more details including your VIN, mileage, full name, email, phone and OnStar account number. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.