Forum Discussion

MLayon's avatar
MLayon
New Contributor
5 months ago

No Internet Connection

I have a 2022 Chevy Silverado 1500 and the OnStar One plan (about 50.00 a month). I have NO internet connection at all. The icon in the top right of the infotainment shows I have signal both with WiFi and 4G LTE. My remote start on my phone app works and all the other controls work, so I know it has a connection to the internet.

However; if I try to launch any music apps or use the google maps navigation, I get nothing. Spotify shows "No Media Available" and google maps just keeps giving me "Offline" directions, even the google assistant thats built in doesn't work. I have tried to reach out to the Tech support team with no luck of a solution. I have tried shutting the truck off and letting it sit until it went to "sleep", restarted my infotainment by holding the hang up button, I have tried disconnecting the battery for 30 min, made sure I was signed into my MyChevrolet app on the truck and I've had no luck any of these.

Any help would be appriciated. Maybe someone from OnStar can see behind the scenes and make sure my vehicle is properly provisioned to connect to ATT's network. Unfortunately I have exhausted all my options on my end that I can think of.

1 Reply

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    5 months ago

    We do appreciate you bringing these concerns to our attention. Our team would like to apologize for any miscommunications and help connect you with our internal teams regarding your in-vehicle data connection. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.