Forum Discussion
HORRIBLE
2025 Chevy Equinox taken to two different dealerships regarding Onstar not working. After getting the run around, found out that the telematics module failed. My truck has been at the dealership since March 7, and was told last week that the part is still on back order. The dealership has no loaner vehicles so this has definitely been a horrible experience. At this point, something needs to be done! I’m tired of the excuses from all!
3 Replies
This experience with your Equinox sounds frustrating, @lakeeshabailey. We recognize the impacts that unexpected concerns and delays for parts can have on our customers. One of our main priorities is to see parts flowing to dealerships as promptly as possible. It would be our pleasure to learn more about your situation. Once connected, we can best explore opportunities for assistance alongside your servicing dealership while a resolution is worked towards. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Just select the envelope at the top right of your screen to do so. Any other details you can share on where things stand currently with your vehicle and dealer are also appreciated, as context can help in our investigation. We will keep an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
I’ve had a loaner truck longer than my 2025 equinox at this point I think. They had gotten that part in and cannot get my car to go online now and need a specialist to look at it (that was 2 weeks ago). I’ve been without my car for a 4 weeks (30 days Wednesday) now. The dealership I got it at is amazing and their customer service is amazing, even though they are a Jeep, dodge, ect dealership. It’s very inconvenient and frustrating that I am making car payments for a car that is in the garage due to onstar failure.
We realize how discouraging repair delays can be, Amber. Though you did the right thing by bringing the concerns with your OnStar module to your dealership, our team is always here to provide an additional layer of support throughout this process with your Equinox. We can offer proactive updates and facilitate a smooth line of communication until everything has been resolved to your satisfaction. For assistance, just private message OnStar_Support with more details. Please select the envelope icon at the top right of your screen to reach us.
