Forum Discussion

Wangyal3y4's avatar
Wangyal3y4
New Contributor
2 months ago

GM Car New Owners Please Check onstar Internet light on before buying.

Just bought my Chevy Suburban 2025. The dealer sale boy said once you get home just hit the on the Ceiling and connect to internet-onstar to sign into your car. But after failing multiple times and contacting onstar support they said it’s a hardware issue and they couldn’t troubleshoot my car due to no internet connection. Went to the dealer 30 minutes after buying the car and told them to scan it and fix it. They came back and said it’s the onstarmodule that needs  to be replaced and they have to order the parts with no eta on part delivery date. After reading all the reviews here it’s scary that parts order are back ordered and on waiting list. I just bought the car with broken onstar module - it’s shame that Giant auto company like GM just this issue affecting all GM car owners. They have to fix the problem and make made in America product reliable. I just don’t know what to do - left hanging at the mercy of car dealer and onstar module default Issue. 

1 Reply

  • This is never the first impression that OnStar hopes to make with our new Members as they return home with their new vehicle, @Wangyal3y4. Our team recognizes how frustrating this experience with your new 2025 Chevrolet Suburban is and can understand your current dissatisfaction. It would be our pleasure to learn more about this situation to assess how we may best assist alongside your dealership in assuring that this module gets to you as soon as possible. If you'd like, we kindly ask that you send us a private message with these details to continue. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon and assist further.