Forum Discussion
Compensation for module failure???
Like so many others, I too am dealing with the back ordered part due to the failure. It has been several months now, and not sure when it will be fixed. My question is what is OnStar offering to compensate people who are having this problem? I am not merely asking to be made “whole” for the months I have been without the service, I am seeking something to compensate me for the time, trouble and aggravation for the failure.
I am curious as to what others have been getting and also would like to hear from OnStar what they are offering?
thanks,
Mark
1 Reply
We do appreciate you reaching out to us here, Mark. If you need assistance alongside your certified GM dealership regarding your OnStar module, we would like to help in any way that we can. While we cannot expedite parts, we can assist in providing any available open communication. If this is of any interest, kindly send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.