Forum Discussion
Brand New Equinox EV with dead telematics module
We purchased a new Equinox EV at the end of April and within 1500 miles the navigation, onstar connectivity, and wifi hotspot went out. After 3 calls and no help at all from OnStar we made an appointment with the Chevy dealer who confirmed it was a faulty telematics module (I was not surprised from what I’ve read). The part is on back order with no timetable for repair. Obviously this is also par for the course from what I’m reading. What I am very troubled by is that GM has removed Apple CarPlay for their vehicles and forces you into their system for navigation and it fails almost immediately with no estimate as to when it’s repaired. I was willing to overlook no CarPlay, I was willing to accept these features behind a paywall, but I’m more than perturbed that they put these features behind a paywall and they don’t work. This is the first GM product I’ve purchased in over 20 years and if this speaks to their quality it will be the last.
2 Replies
We take your concerns seriously, Jon. Our team does appreciate the details you have provided. Please know, we are here to help to the best of our abilities alongside your certified Chevrolet dealership moving forward. If you are still in communication with the service center regarding your OnStar module, please send us a private message. We can connect directly with your dealer and provide you with updates throughout the repair process. If interested, please select the envelope icon at the top right of your screen. Be sure to enter Advisor_Helen to get connected directly to me.
Hey everyone! Just wanted everyone to know that if an Onstar representative reaches out to you and says they can help you chances are THEY CANT AND WONT… unless your car is still under warranty. My car is a 2022 Buick Envision. I have A LOT of highway miles on it… that’s why finance… my module went out in DECEMBER. Just recently a rep said they can try to help me… I even go as far as sending them a QOUTE! Well guess what…after all that back and forth the ONSTAR rep tells me they can’t help me with this because I’m out of warranty! If I still had a warranty we wouldn’t be having this discussion right now… I’d be getting the problem fixed. The whole reason for reaching out in this forum was to try to get some help…not to be told something I already know! It still doesn’t EXCUSE the fact that my car is LESS THAN 3 years old with a failed Onstar module! The part is on back order, the dealer wants to charge $1000+ to fix, and I’m STILL paying for service I don’t have SINCE DECEMBER! Does everyone see the issue here? It doesn’t matter that I’ve been a loyal customer to GM for over 30 years, it doesn’t matter that I’ve paid for the premium packages in EVERY VEHICLE I’ve owned with Onstar, none of that matters. No one cares! I think it’s time to say goodbye to GM and go with their competitors and forget Onstar altogether!
GM needs to step up their A game and issue a Customer Satisfaction recall on this module before they lose consumers by the droves! Shame on Onstar! Shame on GM!
if people are still planning a class action lawsuit IM ALL IN!