Forum Discussion
2017 GMC Yukon App and WiFi issues
Good Morning,
I recently bought a used 2017 Yukon and I am having issues with the app not updating. I checked my location on it yesterday morning and it said my Yukon was in Austin Texas and I live about 3 hours from there. The mileage it shows on the app is off, fuel level is off. The start/unlock/lock buttons work. When i go to the wifi settings of available networks it shows the info of the yukons wifi but doesnt have the green signal bars lit up. When i search for the wifi on my phone or laptop it doesnt show up. When i try to connect to my home wifi network with the yukon it tries to connect but then it shows failed. I have contacted Tech Support about this issue and the walked me through a few things and my app updated but reverted to the wrong info. I had to have XM send a refresh signal to my system for it to work. The techs I spoke to have a set way to troubleshoot and say they cant help any further and then tell me they will escalate it further up the ladder, but have yet to hear anything. I have tried updating the syatem but it tells me to insert a usb dongle in it. Cant get OTA updates because no internet.... I have had Ford connect for 4 years and not 1 problem. 4 days in with OnStar and this happens. Next try will be disconnecting the battery for a hard reset, but waiting on that for a return troubleshooting message.
3 Replies
Thank you for reporting these concerns with the Wi-Fi services in your Yukon and the Vehicle Status and Locate feature to our team's attention. We would like the opportunity to look into your account and restore these benefits as soon as possible. Please send us a private message to OnStar_Support so we can assist further. Just select the envelope icon at the top right of your screen to get started.
Advisor_Sara...
I have been on the phone off and on the past 4 days. Sending a private message wouldnt help. This had been "Escalated" atleast 5 times and its still not fixed.
We know those long phone calls can be frustrating. For the best assistance we do recommend continuing to work with the team you are currently working with us via phone. If you did have any trouble connecting with them, please feel free to send us a private message to OnStar_Support.