MyCadillac Lyriqs charge status will not show in the app. I have full access to all of the other functions such as remote start, temperature control and can view tire pressure. However, the main thing i need for an electric car, is to see my Charge Status. I’ve gone through several tiers of MyAp support, however, Tier 3 has never contacted me and I’ve taken it to the dealer with no luck. Does anyone have any suggestions?I’ve already uninstalled, reinstalled, used my iPad, wife’s phone and etcetera. Thank you.

Our team would appreciate the chance to look into this Charge Status concern further for you. Could you please send us an email to socialmedia@gm.com with "ATTN: OS Community/5607" in the subject line so we can best assist?

I have the exact same problem. Were you able to get it resolved?

ALCON - I've gone through the sending the email and have received a call back! To date I am not convinced that OnStar is on top of this issue. I got the impression from the individual I spoke to that this was a new issue. Really!This shouldn't be that difficult to figure out. It's either the new cars.being delivered or it's the app.Please please let's get this resolved asap! No excuses only positive and proactive feedback towards a final resolve is welcomed.

Same issue here. Took delivery of my Lyiq on 12-30-23. The app was downloaded at the dealer and no charge information available. My salesman called onstage while we were doing the pre delivery inspection and they said give it a day or two and it should start working. Called on star a week later and they escalated my ticket to a tech team. Got a call back about 4 days later saying they believe they fixed it and I just needed a charge cycle and a vehicle on and off and it should work. Well, a couple charges and many on/offs of the vehicle and still not working. Called on star again today. 30 minutes on the call and 3 different departments later they disconnected me. Ugh. Such a pain and frustrating on my first Cadillac purchase.

I’m having exactly the same problem with a brand new 2024 lyric and the latest version of the app. No one seems to know how to fix it.

MyCadillac - Charge Status | OnStar Community

29 Replies

MAGnificent23
New Contributor
2 years ago
Is there a reason why the myCadillac app takes a minute or longer to show my vehicles battery status and range? Also because of the lag I am not able to remote start with the Apple Watch at all.
- Advisor_Helen
  Moderator
  2 years ago
  Thank you for bringing these Vehicle Status concerns to our attention. To clarify, have you ensured that you are using the most up-to-date version of the mobile app? If not, you can uninstall and reinstall the myCadillac app to your device. If you continue to experience trouble with your smart watch and load time within the app, please email us additional details to socialmedia@gm.com with ATTN: OnStar Community/MAGnificent23 in the subject headline. We hope to hear from you.
Sdisawal
New Contributor
2 years ago
Bought Lyriq Lux3 two months ago and having all issues for past one month. I cannot see the charge management details in the app. Have shared this issue via email and sent all details but no resolution yet. What a frustrating app has GM created. Let high school kids design it. They will do a better job. The funny part is after my message, someone will ask me again to send an email. Not sending the email Cadillac team. You guys have hear it enough on this issue. Resolve it!!
- Advisor_Helen
  Moderator
  2 years ago
  We do appreciate you sharing these sentiments. Our team here has further documented them for internal review. Please know, our Technical Team is in the best position to further assist with any Vehicle Status concerns. We do recommend continuing to work alongside them moving forward for any potential troubleshooting. If you have additional concerns, we are only an email away.