Forum Discussion
My Chevrolet App - Software Consent
I work at a GM dealership in Edmonton, AB. I am familiar with the GM Products and Services offered.
I have the My Chevrolet App installed on my Apple iPhone. Every time I open the app, I have to Accept Terms and Conditions 3 or 4 times regarding the Software Consent.
I find this frustrating and want a fix please.
Beats
I thought that I was the only one with this issue. Sometimes I see the consent once, twice, or three times when I log in. What's the fix to this issue?
We regret to hear of this situation. Our team would like to learn more and assist to the best of our abilities. So we may, send us an email to socialmedia@gm.com with ATTN: OnStar Community/MercuryXR7 in the subject headline.
I’m having the same problem. So annoying. I have phoned OnStar 3 times. They had me try to doing things on my end, never fixes the problem.
Hello there. This certainly is not the experience that we hope for. Our team would like the opportunity to assist you further. So we may, send us an email to socialmedia@gm.com with ATTN: OnStar Community/Pennymich12 in the subject headline.
Yes I’m also very frustrated in accepting software terms and conditions every time I log into Onstar App
We appreciate you bringing this to our attention. First, please uninstall/reinstall the app from your device. If you're still seeing the terms and conditions upon each login, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Steek" in the subject line so we can further assist.
did anyone end up getting this fixed? just bought my car and its happening to me.
Our team would first like to congratulate you on your new Chevrolet. We are excited to welcome you to the Chevrolet and OnStar family. It is with regret that we learn of the difficulties you've been dealing with accessing your app. Our team would be happy to look into this matter and see if we can get your app up and running again. As a first step, we would like you to attempt two separate steps to see if either provides a resolution to this trouble. First, please navigate to onstar.com, select the "My Account," option in the upper right corner, log in, and verify that you've accepted the terms and conditions. Second, kindly attempt to uninstall/reinstall your app. If neither of these processes resolves your concerns, please follow up with us here for additional support. Our team is always happy to help.
The last thing we want is for you to have a poor experience with the myChevrolet app. We are here to assist to the best of our abilities regarding these concerns. Please email socialmedia@gm.com with ATTN: OnStar Community/bobbybeats in the subject headline moving forward. We hope to hear from you soon.
Exact same issue! I see they’re not offering a solution, just to email them. Has anyone heard back from them? So frustrating!
We regret to hear of any ongoing troubles caused by this message. As an initial troubleshooting step, we do recommend visiting your account at OnStar.com and ensuring the Terms and Conditions have been accepted. If you are still experiencing trouble after visiting your OnStar account, please let us know. We would like to take a further look into things.
Customers go to the trouble of reporting problems like this, and so many others, and all the "Advisors" do is tell us to write up the problem again and email it to the social media account. Why don't the Advisors say they will report the issue to the development team. Or better yet, why not acknowledge there is a generic issue with your app and the engineers are working to fix.
